Table 2 Level of satisfaction with antenatal care (n = 499)
Fully satisfied %(n) | Somewhat satisfied %(n) | Neither satisfied nor dissatisfied %(n) | Somewhat dissatisfied %(n) | Fully dissatisfied %(n) | Mean satisfaction | |
|---|---|---|---|---|---|---|
General | ||||||
General satisfaction with ANC services received | 58.5 (292) | 8.4 (42) | 32.3 (161) | 0.8 (4) | 4.25 | |
Accessibility | ||||||
Access to hospital from residence | 60.9 (304) | 7.0 (35) | 29.9 (149) | 2.2 (11) | 4.27 | |
Waiting time on admission | 55.9 (279) | 13.4 (67) | 28.3 (141) | 2.4 (12) | 4.23 | |
Interpersonal aspects of care | ||||||
Privacy maintained during the care | 57.9 (289) | 10.6 (53) | 30.7 (153) | 0.8 (4) | 4.26 | |
Encouragement at delivery | 56.9 (284) | 10.4 (52) | 31.9 (159) | 0.8 (4) | 4.23 | |
Politeness, courtesy, and respect shown by doctors | 56.1 (280) | 12.0 (60) | 31.1 (155) | 0.8 (4) | 4.23 | |
Politeness, courtesy, and respect shown by nurses | 56.1 (280) | 11.8 (59) | 31.1 (155) | 0.8 (4) | 0.2 (1) | 4.23 |
Politeness, courtesy, and respect shown by midwives | 54.3 (271) | 13.4 (67) | 30.7 (153) | 1.4 (7) | 0.2 (1) | 4.20 |
Technical aspects of care | ||||||
Medical facilities in the ward | 46.9 (234) | 14.6 (73) | 35.9 (179) | 2.2 (11) | 0.4 (2) | 4.05 |
Competency of care provider | 58.3 (291) | 7.2 (36) | 33.9 (169) | 0.6 (3) | 4.23 | |
Health advice on caring the newborn | 56.9 (284) | 8.0 (40) | 33.9 (169) | 1.2 (6) | 4.21 | |
Opportunity to clarify doubts about care | 57.7 (288) | 6.6 (33) | 35.1 (175) | 0.6 (3) | 4.21 | |
Opportunity to clarify doubts about lab results | 58.7 (293) | 6.2 (31) | 34.3 (171) | 0.8 (4) | 4.23 | |
Physical environment | ||||||
Cleanliness in the ward | 58.3 (291) | 8.4 (42) | 31.3 (156) | 2.0 (10) | 4.23 | |
Sanitary facilities in the ward | 40.9 (204) | 10.8 (54) | 41.3 (206) | 3.6 (18) | 3.4 (17) | 3.82 |
Availability of beds in the ward | 46.9 (234) | 12.2 (61) | 39.3 (196) | 1.6 (8) | 4.04 |