Table 3 Mother’s satisfaction with care during labor and delivery at public health facilities in West Shewa Zone, Oromia region, Ethiopia, 2018
Categories | Variables | Satisfied with LAD care | |
|---|---|---|---|
Yes N (%) | No N (%) | ||
Physical and Staff accessibility | Examination area cleanliness and comfort | 358(64.2) | 200(35.8) |
Overall cleanness of the facility/including waiting area | 334(59.9) | 224(40.1) | |
Accessibility and cleanness of toilets/shower | 153(27.4) | 405(72.6) | |
Availability of supplies basic drugs and equipment | 429(76.9) | 129(23.1) | |
Technical competency of care providers | 525(94.1) | 33(5.9) | |
Waiting time to be seen by the health worker | 487(87.3) | 71(12.7) | |
Interaction with Providers and Staff of the Health Facility | HCP were friendly and welcoming on arrival | 477(85.5) | 81(14.5) |
HCPs were encouraging and reassuring during LAD | 457(81.9) | 101(18.1) | |
HCPs were helpful during labor and/or birth | 515(92.3) | 43(7.7) | |
Overall care during labor and birth was good | 505(90.5) | 53(9.5) | |
HCP kept you informed what was happening during LAD | 351(62.9) | 207(37.1) | |
Involvement of patient in decision making | 472(84.6) | 86(15.4) | |
Presence of support person during birth | 346(62.0) | 212(38.0) | |
Confidentiality and trust in providers | 458(82.1) | 100(17.9) | |
Delivery position of patient choice | 281(50.4) | 277(49.6) | |
Provision of Respect and Privacy | Respect and assurance of privacy during exam and delivery | 489(87.6) | 69(12.4) |
Providers used appropriate/friendly language | 523(93.7) | 35(6.3) | |
Overall satisfaction with labor and delivery care services received from health facilities in West Shewa zone | 339(60.8%) | 219(39.2) | |