Table 2 Parent supporters’ reports of the proportion of the calls they had received in the previous 12 months according to selected call and caller characteristics (n = 23 due to exclusion of one parent supporter who had not taken any calls in the last 12 months)

  Bereaved mother

14

9

0

0

  Bereaved father

0

3

3

17

  Family or friend

0

1

5

17

  Health professional^a

0

2

2

18

  Miscarriage^a

2

10

9

1

  Stillbirth^a

1

14

4

3

  Newborn death^a

0

4

8

10

  Medical termination^a

0

3

7

12

  Ectopic pregnancy^b

0

0

3

18

  Subsequent pregnancy^a

0

2

2

18

  Less than 1 week^a

2

4

3

13

  2 to 8 weeks

3

10

6

4

  2 to 6 months^b

0

11

5

5

  6 to 12 months^a

0

6

10

6

  More than 1 year^b

0

2

7

12

  Longer

0

1

5

16

  Yes

13

10

0

0

  No (repeat call)

1

3

6

13

Call answered:

  Directly^a

9

8

2

3

  In reply to message

1

3

6

13

  9am to 5pm^b

5

11

5

0

  5pm to 8pm^c

1

10

5

3

  After 8pm^a

1

3

8

8

  Less than 30 minutes^b

2

5

10

4

  30 to 60 minutes^a

7

11

3

1

  More than 60 minutes^b

0

2

5

14