Table 5 Factor analysis result of OBA clients’ perceptions (n=254)

Staff are Compassionate

0.865

0.815

Staff are Respectful

0.861

0.808

Staff have adequate devotion to clients

0.790

0.723

Staff are OPEN

0.756

0.668

Staff are Honest

0.668

0.559

Staff have adequate knowledge of dealing with FP, Deliveries, CS, SGBV cases

0.753

0.679

Staff very capable of finding what is wrong with patients

0.691

0.688

Complications handled satisfactorily

0.656

0.537

Staff examine post-partum women well

0.619

0.531

You received enough information for the services to help you make decisions

0.558

0.605

Equipment is well suited for detecting medical problem

0.540

0.469

0.528

Staff prescribe drugs that are needed

0.501

0.528

Clean water for clients is adequate

0.746

0.589

There is enough privacy while handling cases

0.656

0.663

Toilet facilities for clients is adequate

0.635

0.402

0.643

Hand washing facilities for clients is adequate

0.613

0.548

Environment of the facility is clean

0.438

0.610

0.699

Information provided on danger sign adequate

0.696

0.524

Bathing facilities for clients is adequate

0.580

0.510

Number of Staff in the facility is adequate

0.444

0.573

0.567

Patient can easily obtain drugs from the facility

0.799

0.655

There is adequate supply of drugs in facility

0.469

0.570

Waiting rooms, examination rooms, and other rooms are adequate

0.447

0.499

Eigenvalue

8.502

1.929

1.507

1.121

1.077

14.136

% of variance explained by the factor after extraction

18.12

14.94

12.34

9.42

6.64

61.46

0.893

Bartlett's Test of Sphericity

Approx. Chi-Square

2866.439

Df

276

Sig.

.000