Table 1 The eight domains with the question items formulated for the antenatal phase
Respect for persons | |
Autonomy | How well were you involved in making decisions regarding your examinations or treatments? |
Were you able to refuse examinations or treatments? | |
Were you asked permission before testing or starting treatment? | |
Dignity | Were physical examinations and treatments done in a way that respected your privacy? |
Did the examination rooms ensure your privacy? | |
Were you treated with respect by your health care provider? | |
Communication | How well were things explained by your health care provider in a way you could understand? |
Was written information provided in such a way you could understand? | |
Were you encouraged to ask questions about your health problems, treatment and care? | |
Were you given time to ask questions about your health problem or treatment? | |
Was information on the health service’s contact, location and parking information clear to you? | |
Confidentiality of Information | Were consultations carried out in a manner that protected your confidentiality? |
Was confidentiality kept on the information provided by you? | |
Was your medical record kept confidential? | |
Client orientation | |
Choice and Continuity of Health Care Provider | Were you able to choose your own health care provider? |
Were you able to use other health care services other than the one you usually went to? | |
How well was the continuity of care by one health care provider? | |
Were you able to choose your own place of delivery? | |
Prompt Attention | How well did you receive prompt attention at your health service? |
How did you experience the waiting time after you asked for help? | |
How well was the accessibility by phone? | |
How do you rate the travel time to your health service? | |
Quality of basic amenities | How do you rate the quality of the hygiene of the toilets? |
How do you rate the overall quality of the surroundings, for example, space, seating, fresh air and cleanness? | |
How do you rate the quality of the food? | |
Social Consideration | Did the health care provider facilitate the support of your relatives and friends? |
Was the home situation taken into consideration when planning an appointment? | |