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Table 1 The eight domains with the question items formulated for the antenatal phase

From: Quality of perinatal care services from the user’s perspective: a Dutch study applies the World Health Organization’s responsiveness concept

Respect for persons  
 Autonomy How well were you involved in making decisions regarding your examinations or treatments?
Were you able to refuse examinations or treatments?
Were you asked permission before testing or starting treatment?
 Dignity Were physical examinations and treatments done in a way that respected your privacy?
Did the examination rooms ensure your privacy?
Were you treated with respect by your health care provider?
 Communication How well were things explained by your health care provider in a way you could understand?
Was written information provided in such a way you could understand?
Were you encouraged to ask questions about your health problems, treatment and care?
Were you given time to ask questions about your health problem or treatment?
Was information on the health service’s contact, location and parking information clear to you?
 Confidentiality of Information Were consultations carried out in a manner that protected your confidentiality?
Was confidentiality kept on the information provided by you?
Was your medical record kept confidential?
Client orientation
 Choice and Continuity of Health Care Provider Were you able to choose your own health care provider?
Were you able to use other health care services other than the one you usually went to?
How well was the continuity of care by one health care provider?
Were you able to choose your own place of delivery?
 Prompt Attention How well did you receive prompt attention at your health service?
How did you experience the waiting time after you asked for help?
How well was the accessibility by phone?
How do you rate the travel time to your health service?
 Quality of basic amenities How do you rate the quality of the hygiene of the toilets?
How do you rate the overall quality of the surroundings, for example, space, seating, fresh air and cleanness?
How do you rate the quality of the food?
 Social Consideration Did the health care provider facilitate the support of your relatives and friends?
Was the home situation taken into consideration when planning an appointment?