Reliability tests and validation tests of the client satisfaction questionnaire (CSQ-8) as an index of satisfaction with childbirth-related care among Filipino women

Table 4 Internal-consistency reliability of the Waray CSQ-8 (n = 106)

	The last baby delivery		The 2^nd-to-last delivery
	Cronbach’s alpha = 0.84		Cronbach’s alpha = 0.87
Items (Abbreviated)	Corrected item-total correlation	Cronbach’s alpha if item was deleted	Corrected item-total correlation	Cronbach’s alpha if item was deleted
1. Quality of service	0.62	0.82	0.60	0.85
2. Kind of service	0.46	0.84	0.52	0.86
3. Met need	0.64	0.81	0.61	0.85
4. Recommend to a friend	0.58	0.82	0.67	0.85
5. Amount of help	0.63	0.82	0.73	0.84
6. Deal with problems	0.62	0.82	0.59	0.86
7. Overall satisfaction	0.58	0.83	0.58	0.86
8. Come back	0.53	0.83	0.68	0.84
Suitability of factor analysis
	Kaiser-Meyer-Olkin value = 0.85		Kaiser-Meyer-Olkin value = 0.86
	Bartlett’s Test of Sphericity: p < 0.001		Bartlett’s Test of Sphericity: p < 0.001

ISSN: 1471-2393