Table 3 Component matrix for the Cebuano CSQ-8 for the last baby delivery (n = 100)
Items | Component | |||||||
|---|---|---|---|---|---|---|---|---|
(Abbreviated) | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
1. Quality of service | 0.650 | -0.174 | 0.453 | -0.520 | 0.069 | -0.031 | 0.210 | -0.147 |
2. Kind of service | 0.718 | 0.100 | -0.398 | -0.424 | 0.186 | 0.123 | -0.141 | 0.258 |
3. Met needs | 0.738 | -0.111 | -0.344 | 0.137 | -0.339 | 0.041 | 0.433 | 0.045 |
4. Recommend to a friend | 0.688 | 0.545 | -0.194 | 0.145 | 0.300 | 0.007 | 0.049 | -0.280 |
5. Amount of help | 0.780 | -0.107 | -0.072 | -0.045 | -0.439 | -0.007 | -0.381 | -0.186 |
6. Deal with problems | 0.639 | -0.518 | 0.094 | 0.323 | 0.295 | 0.346 | -0.062 | -0.016 |
7. Overall satisfaction | 0.766 | -0.162 | 0.068 | 0.205 | 0.161 | -0.545 | -0.051 | 0.121 |
8. Come back | 0.624 | 0.460 | 0.517 | 0.183 | -0.166 | 0.159 | -0.021 | 0.213 |