From: UK Breastfeeding Helpline support: An investigation of influences upon satisfaction
Overall Satisfaction | Frequency (%) |
---|---|
How would you rate your overall satisfaction with the breastfeeding helpline | |
Very satisfied | 677 (74.6%) |
Satisfied | 180 (19.8%) |
Neither satisfied not dissatisfied | 18 (2.0%) |
Dissatisfied | 16 (1.7%) |
Very dissatisfied | 6 (0.7%) |
Missing | 11 (1.2%) |
Would you use the helpline again? | |
Yes | 855 (94.2%) |
No | 31 (3.4%) |
Not sure | 11 (1.2%) |
Missing data | 11 (1.2%) |
Would you recommend the helpline to others? | |
Yes | 872 (96.0%) |
No | 19 (2.1%) |
Not sure | 5 (0.6%) |
Missing data | 12 (1.3%) |
Caller wellbeing | Frequency (%) |
Following the call did you feel | |
Less worried | |
Strongly agree/agree | 801 (88.2%) |
Neither agree nor disagree | 25 (2.7%) |
Strongly disagree/disagree | 54 (6.0%) |
Not applicable | 19 (2.1%) |
Missing | 9 (1.0%) |
Less stressed | |
Strongly agree/agree | 783 (86.2%) |
Neither agree nor disagree | 27 (3.0%) |
Strongly disagree/disagree | 52 (5.7%) |
Not applicable | 37 (4.1%) |
Missing | 9 (1.0%) |
More confident | |
Strongly agree/agree | 772 (85.0%) |
Neither agree nor disagree | 46 (5.1%) |
Strongly disagree/disagree | 56 (6.2%) |
Not applicable | 25 (2.7%) |
Missing | 9 (1.0%) |
Reassured | |
Strongly agree/agree | 835 (92.0%) |
Neither agree nor disagree | 19 (2.1%) |
Strongly disagree/disagree | 39 (4.3%) |
Not applicable | 5 (0.5%) |
Missing | 10 (1.1%) |
More knowledgeable about breastfeeding | |
Strongly agree/agree | 701 (77.2%) |
Neither agree nor disagree | 56 (6.1%) |
Strongly disagree/disagree | 103 (11.4%) |
Not applicable | 38 (4.2%) |
Missing | 10 (1.1%) |
More determined to continue breastfeeding | |
Strongly agree/agree | 631 (69.5%) |
Neither agree nor disagree | 69 (7.6%) |
Strongly disagree/disagree | 78 (8.6%) |
Not applicable | 118 (13.0%) |
Missing | 12 (1.3%) |
Follow-up support offers | |
I/we were encouraged to call the helpline again (if issues persist or new issues present) | |
Yes | 750 (82.6%) |
No | 71 (7.8%) |
Not sure / can’t remember | 74 (8.2%) |
Missing | 13 (1.4%) |
Additional support options provided | |
Yes | 487 (53.6%) |
No – not needed | 133 (14.7%) |
No/not sure | 277 (30.5%) |
Missing | 11 (1.2%) |