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Table 4 Overall satisfaction, caller wellbeing and follow-up support

From: UK Breastfeeding Helpline support: An investigation of influences upon satisfaction

Overall Satisfaction

Frequency (%)

How would you rate your overall satisfaction with the breastfeeding helpline

Very satisfied

677 (74.6%)

Satisfied

180 (19.8%)

Neither satisfied not dissatisfied

18 (2.0%)

Dissatisfied

16 (1.7%)

Very dissatisfied

6 (0.7%)

Missing

11 (1.2%)

Would you use the helpline again?

Yes

855 (94.2%)

No

31 (3.4%)

Not sure

11 (1.2%)

Missing data

11 (1.2%)

Would you recommend the helpline to others?

Yes

872 (96.0%)

No

19 (2.1%)

Not sure

5 (0.6%)

Missing data

12 (1.3%)

Caller wellbeing

Frequency (%)

Following the call did you feel

Less worried

Strongly agree/agree

801 (88.2%)

Neither agree nor disagree

25 (2.7%)

Strongly disagree/disagree

54 (6.0%)

Not applicable

19 (2.1%)

Missing

9 (1.0%)

Less stressed

Strongly agree/agree

783 (86.2%)

Neither agree nor disagree

27 (3.0%)

Strongly disagree/disagree

52 (5.7%)

Not applicable

37 (4.1%)

Missing

9 (1.0%)

More confident

Strongly agree/agree

772 (85.0%)

Neither agree nor disagree

46 (5.1%)

Strongly disagree/disagree

56 (6.2%)

Not applicable

25 (2.7%)

Missing

9 (1.0%)

Reassured

Strongly agree/agree

835 (92.0%)

Neither agree nor disagree

19 (2.1%)

Strongly disagree/disagree

39 (4.3%)

Not applicable

5 (0.5%)

Missing

10 (1.1%)

More knowledgeable about breastfeeding

Strongly agree/agree

701 (77.2%)

Neither agree nor disagree

56 (6.1%)

Strongly disagree/disagree

103 (11.4%)

Not applicable

38 (4.2%)

Missing

10 (1.1%)

More determined to continue breastfeeding

Strongly agree/agree

631 (69.5%)

Neither agree nor disagree

69 (7.6%)

Strongly disagree/disagree

78 (8.6%)

Not applicable

118 (13.0%)

Missing

12 (1.3%)

Follow-up support offers

I/we were encouraged to call the helpline again (if issues persist or new issues present)

Yes

750 (82.6%)

No

71 (7.8%)

Not sure / can’t remember

74 (8.2%)

Missing

13 (1.4%)

Additional support options provided

Yes

487 (53.6%)

No – not needed

133 (14.7%)

No/not sure

277 (30.5%)

Missing

11 (1.2%)